Verint Witness Actionable Solutions, part of Verint® Systems Inc., is the leader in enterprise workforce optimization software and services. Our solutions are designed to help organizations enhance customer service operations in contact centers, branch offices, and back-office operations environments to increase customer satisfaction, reduce operating costs, identify revenue opportunities, and improve profitability. Verint’s award-winning, next-generation Impact 360® suite is the industry’s most unified workforce optimization solution set. With Impact 360, organizations can extract and analyze valuable information from customer interactions and related operational data to make more effective, proactive decisions for optimizing the performance of their customer service operations, improving the customer experience, and enhancing compliance. Impact 360 helps organizations improve the entire customer service delivery network, powering the right decisions to help drive service excellence and transform organizations into customer-centric enterprises.